I haven't received my package

Haven't received your package yet? Don't worry!

Refer to the shipping confirmation email that was sent to you, which contains your package's tracking number.

• For standard delivery in France, enter your Colissimo tracking number by clicking on this link: https://www.laposte.fr/particulier/outils/suivre-vos-envois
• For express delivery in France and to the European Union, enter your Chronopost tracking number by clicking on this link: https://www.chronopost.fr/fr/particulier#/step-home
• For deliveries to the rest of the world, enter your DHL tracking number by clicking on this link: https://www.dhl.com/fr-fr/home.html

If you have not received your order despite the tracking information, we invite you to call us at 06 63 93 24 34 or write to us at [e-mail] within 48 hours so we can open a case with the chosen carrier.