Who are we?

Presentation

• Presentation
• The Maison Labiche quality
• The personalization workshop - Do Your Own
• How to customize a Maison Labiche item?

Contact us

• How to join the customer service?

My account

My personal account

• My Maison Labiche account

My orders

My order

• I made a mistake in my order and want to modify it
• Is it possible to cancel an order?
• I placed several orders in one day; can they be combined?
• How can I add an item to my order?
• One or more items in my order have been refunded
• I made an error in my delivery address, what should I do?

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Payments

Our Different Payment Methods

• What payment methods are accepted?

Payment Errors

• What to do in case of a payment error message?

Delivery & Returns

Delivery

• My order was returned to the sender, what should I do?
• What are is the delivery timeframe ?
• I haven't received my package
• Click & Collect Standard & Express
• Custom fees

Returns

• How to return my parcel from France or from an other country?
• I have already downloaded my return voucher but I would like to modify the returned items
• Is it possible to make an exchange?
• What should I do if an item purchased in a store doesn't fit?

Refunds & Store Credits

Refunds

• How do refunds work?
• How long will it take to receive my refund?

Store credits

• Store credits on the eShop and in-store

Our points of sale

Where to buy Maison Labiche items

• Where can I buy a Maison Labiche item?
• Selling Maison Labiche Collections

Other requests

Information Requests

• Maison Labiche Sales

Press & Collaborations

• Any partnership & press request ?

Apply for a job

• Do you want to join our teams?

Presentation and Operation of the Website

• Maison Labiche eShop
• In which languages ​​is the Maison Labiche e-shop available?
• Follow Maison Labiche on the social medias
• How to receive informations from Maison Labiche?
• How do I unsubscribe from the newsletter?
• Data retention